How Can We Help?
Get the support you need to make the most of PoSpeed
Documentation
Comprehensive guides and tutorials to help you get started and master PoSpeed's features.
View DocsDocumentation & Guides
Getting Started
Inventory Management
Analytics & Reporting
Frequently Asked Questions
How do I start my free trial?
Simply visit our homepage and click "Start Free Trial". You'll be guided through a quick setup process where you can choose your plan and create your account.
What's included in the free trial?
Your 30-day free trial includes access to all features of your chosen plan, with no credit card required. You can upgrade to a paid plan at any time during or after the trial.
How does AI customer recognition work?
Our AI system uses facial recognition technology to identify returning customers automatically. When a customer visits your store, the system recognizes them and applies their loyalty benefits without needing cards or phone numbers.
Can I customize the POS interface?
Yes! PoSpeed offers extensive customization options including custom branding, receipt templates, product categories, and user permissions. Enterprise customers get additional customization options.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through our trusted payment partners.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you'll continue to have access until then.
Is my data secure?
Absolutely. We use enterprise-grade encryption, secure data centers, and follow industry best practices for data protection. Your data is backed up regularly and protected by multiple security layers.
Can I export my data?
Yes, you can export your data in various formats (CSV, Excel, JSON) at any time. We believe in data portability and make it easy for you to take your data with you.
What kind of support do you offer?
Support varies by plan: Starter includes email support, Professional includes priority email and chat support, and Enterprise includes dedicated support with phone assistance and faster response times.
Contact Support
Email Support
Get help via email with detailed responses within 24 hours.
- General Support: support@pospeed.com
- Technical Issues: tech@pospeed.com
- Billing Questions: billing@pospeed.com
Phone Support
Available for Professional and Enterprise customers.
- Main: +1 (555) 123-4567
- Emergency: +1 (555) 123-4568
- Hours: Mon-Fri 9AM-6PM EST
Live Chat
Get instant help from our support team during business hours.
Video Support
Schedule a screen sharing session for complex issues.
Response Times
- Starter Plan: 24-48 hours
- Professional Plan: 4-8 hours
- Enterprise Plan: 1-2 hours
Global Support
We provide support in multiple languages and time zones to serve our global customer base.
Community & Resources
User Community
Connect with other PoSpeed users, share tips, and get advice from the community.
Join CommunityFeature Requests
Suggest new features and vote on improvements to help shape PoSpeed's future.
Submit Ideas